Joel Andersson is currently the Accountable Lead for Incident Response at Klarna, where they lead a team focused on resolving incidents and ensuring customer satisfaction. With over ten years of experience in IT operations and incident management, Joel previously worked as an Operations Engineer and Escalation Manager at Telia, where they identified and resolved complex IT incidents and managed high-priority customer cases. Joel started their career in customer service roles at Tele2 and Bredbandsbolaget before earning a degree in Informatics with a specialization in web and information design from Karlstads universitet.
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