Léna Kempf

Team Lead Customer Success Manager at Klaro

Léna Kempf has extensive work experience in various roles and industries. Léna started their career as the Bras droit du CEO at Georges.tech, a fintech company specializing in automated accounting and tax declarations. Léna was responsible for tasks such as creating prototypes, providing customer support, conducting market research, and approaching potential partners. Following this, they worked as the Responsable des Relations d'Entreprise at AIESEC France, where they managed a team and established partnerships between local businesses and foreign students. Léna'sresponsibilities also included pre-selecting candidates for internships and monitoring the satisfaction of both the companies and students. Léna then joined Short Hair Don't Care, a project focused on collecting hair donations for wigs intended for children with cancer. As the Responsable Communications, they handled community management, graphic design, and collaborated with influencers to promote the cause. Léna continued to gain experience at My Little Paris as an Assistante Chef de Produit, responsible for product development, procurement, negotiations, and operational monitoring. Additionally, they contributed to creating the overall brand concept and assisted in expanding My Little Box internationally. Léna later joined L'Occitane Group as an Assistante Merchandising International, where they played a pivotal role in store animations, marketing strategy implementations, in-store campaigns, and project management in collaboration with key contacts across different countries. Léna then transitioned to L'Oréal as a Cheffe de Projet Marketing Junior, where they managed marketing projects and supported the team in various tasks. Most recently, Léna worked at Matera, initially as a Customer Onboarding Manager, responsible for ensuring smooth onboarding processes. Léna later became the Team Lead Onboarding Manager, overseeing the onboarding team's operations. Currently, they are working at Klaro (ex Toutes mes aides) as the Team Lead Customer Success Manager.

Léna Kempf attended KEDGE Business School from 2016 to 2019, where they pursued a degree in an undisclosed field of study. Prior to that, they attended Lycée Henri Poincaré in Nancy from 2014 to 2016, completing a Classe préparatoire ECS program. No specific degree or field of study is mentioned for this earlier stage of their education.

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Timeline

  • Team Lead Customer Success Manager

    November, 2022 - present