Jenn Munson

Jenn Munson has extensive experience in client success and account management across various industries. Currently, Jenn serves as Team Lead/Sr. Client Success Manager in Digital Health at KLAS Research, leading a team of Client Success Managers and overseeing onboarding and training efforts. Prior experience includes roles as Sr. Account Manager at Elevated Billing Solutions, where Jenn developed a significantly streamlined onboarding program, and as Director at Entrata, managing a large call center and maintaining high client satisfaction scores. Jenn also held key positions at Litle & Co. as Sr. Strategic Account Manager, focused on account management and client training, and at Ancestry.com as Director of Business Continuity/Electronic Payments, managing global payment processing operations. Additionally, Jenn contributed to the Direct Response Forum as a board member focusing on merchant education within the payments industry.