Klaus
Kristiina Mallene is an experienced professional in human resources and operations, currently serving as a Senior Analyst in HR Ops Integration at Zendesk QA (Klaus) since June 2023. Previously, Kristiina worked as a People Operations Specialist at Tuum from February 2022 to May 2023, and at Testlio from December 2015 to February 2022, where the role involved managing global employee experiences. Earlier experience includes serving as a Coordinator for Facility Management Services at Circle K, where responsibilities encompassed budgeting, event planning, and team support, and as a Recruitment Consultant at Glasford International Estonia, focusing on client engagement and job description development. Kristiina holds education from TalTech – Tallinn University of Technology and the Estonian Florist School.
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Klaus
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Klaus is a conversation review tool that improves customer service quality by making internal feedback easy and systematic. It also integrates with your help desk, good for improving the quality of answers and onboarding new agents. They also connect to your favorite help desk solution and saves time on fumbling around with spreadsheets and comingup with the review system.The company's platform focuses on managing an efficient quality assurance process, coaching agents, and increasing customer retention. It also offers a technology that improves customer service quality by making internal feedback systematic, enabling companies to have less complicated customer interactions.Klaus is based on August 9, 2017 by Kair Käsperand Martin Kõiva in Tallinn, Estonia.
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