Klaus
Mervi Sepp Rei is an experienced professional in the fields of machine learning and data science, currently serving as the Director of Machine Learning at Zendesk QA (Klaus) since October 2020, after holding various related positions including Head of Machine Learning and Data, Data Science Lead, and Data Scientist. Previous roles include Data Scientist and Product Manager at Topia, Data Scientist at STACC, Chief Feeling Engineer at Feelingstream, Senior Analyst at IP Callcenters, and Researcher at the Institute of Cybernetics at Tallinn University of Technology. Mervi Sepp Rei holds a Doctor of Philosophy (PhD) in Applied Physics from TalTech – Tallinn University of Technology and has extensive academic experience, including exchange studies in Japan and foundational degrees in Engineering Physics.
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Klaus
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Klaus is a conversation review tool that improves customer service quality by making internal feedback easy and systematic. It also integrates with your help desk, good for improving the quality of answers and onboarding new agents. They also connect to your favorite help desk solution and saves time on fumbling around with spreadsheets and comingup with the review system.The company's platform focuses on managing an efficient quality assurance process, coaching agents, and increasing customer retention. It also offers a technology that improves customer service quality by making internal feedback systematic, enabling companies to have less complicated customer interactions.Klaus is based on August 9, 2017 by Kair Käsperand Martin Kõiva in Tallinn, Estonia.
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