Marco Guerreiro Jungmann

Marco Guerreiro Jungmann is a seasoned professional in customer care and support with extensive experience in managing complex inquiries and optimizing processes. Currently serving as Team Lead Customer Care at eBay Kleinanzeigen since November 2020, Marco has progressively taken on roles including Senior Customer Care Specialist and Customer Solutions Specialist, focusing on enhancing the customer experience for business clients and collaborating with various internal and external stakeholders. Prior to this, Marco worked at PayPal from April 2014 to August 2020, where responsibilities included operational management, feature education, and fraud investigation across DACH regions. Earlier experience at Apple involved providing tiered technical support for iOS and MacOS, and additional roles in media production and project work contributed to a diverse skill set. Marco holds a degree in Media Technology from OSZ Kommunikations-, Informations- und Medientechnik.