Tyler D.

End-User Systems Engineer Tier III - Team Lead

Tyler D. is an experienced I.T. Analyst Tier II at Kleinfelder, providing comprehensive hardware and software support for 300 staff members across multiple locations since March 2014. Prior experience includes a role as a Sales and Customer Support Representative at Connect Wireless, where Tyler D. assisted customers with phone purchases and billing accounts, and served as a Commercial Support Representative at Dish Network, supporting technicians and managing customer support escalations. Additional roles at Dish Network included Advanced Technical Support Representative and Customer Support Representative, demonstrating an ability to handle high-volume requests while maintaining strong customer satisfaction ratings. Tyler D. holds a Bachelor of Science in Computer Science from American InterContinental University and a Bachelor of Business Administration in Sport and Fitness Administration/Management from Colorado Mesa University, along with a high school diploma from Ridgway High School.

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