Mimi Shen

Mimi Shen is a skilled Benefits and Payroll Coordinator at Klick since April 2022 and has served as the Optical Lead at Elite Vision Therapy Centre since July 2019, focusing on customer service improvement and operational excellence. At Elite Vision Therapy Centre, key achievements include developing organized documentation, analyzing market competitors, streamlining recruitment processes, and effective onboarding of new staff. Prior experience includes serving as a Customer Service Coordinator at Laura Canada, where exceptional communication skills were utilized to manage customer relations and achieve sales goals. Mimi holds a CHRP in Human Resources Management from the University of Toronto and a Bachelor of Science, Honours, from McMaster University.