John Starling is an experienced professional in workforce optimization and contact center management with a career spanning over a decade. Currently serving as the Director of Workforce Optimization at KM2 Solutions since September 2020, John has previously held key roles including Command Center Manager and Director of Fulfillment Support at Guthy-Renker Fulfillment Services, Client Services Manager at BMI Global-OMS, and Director of Contact Center Support at OceanX, LLC. Major accomplishments include overseeing the launch of the Guthy-Renker Global Command Center, optimizing call center performance through innovative strategies, and improving vendor management models. John holds a Bachelor of Science in History from Appalachian State University and a degree in Music Technology from the University of North Carolina at Asheville.
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