KM² Solutions | We deliver value to our clients by providing reliable, effective, best-in-class Call Center and BPO Solutions.

Outsourcing

KM2 Solutions

The San Pedro Sula office focuses on operational management, collections, and HR functions to support local and corporate initiatives.

San Pedro Sula

The Bogota office focuses on financial services and customer support through collections and accounting operations.

Bogota

KM2 Solutions' headquarters in New York, NY, United States

David Kreiss

Dana Brandon Kreiss

Marc Mele

Michelle Pittsenbarger

Lori Soutar

Mike McDonald

Schelli Ward

Marvin Bartholomew

This department manages customer inquiries and support, facilitating communication and resolution of issues.

Customer Support Services

This department oversees the planning, execution, and delivery of projects to ensure alignment with organizational goals.

Program Management

The Operations and Program Management team at KM² Solutions is responsible for optimizing call center and BPO operations to ensure efficiency and quality service delivery. They oversee program implementation, manage resources, and coordinate cross-functional efforts to meet client expectations and enhance overall performance. This team collaborates closely with various departments to develop strategies that drive operational excellence and customer satisfaction.

Operations and Program Management

This department focuses on the development and delivery of training programs to enhance employee skills and knowledge.

Training Department

This department focuses on the design, implementation, and management of software applications to meet organizational needs.

Application Development

This department handles inquiries, resolves issues, and ensures a positive experience for customers.

KM2 Solutions

Org chart

Teams

Customer Support Services

Program Management

Operations and Program Management

Training Department

Application Development

Customer Service

Offices

KM2 Solutions

Org chart

Teams

Customer Support Services

Program Management

Operations and Program Management

Training Department

Application Development

Customer Service

Offices

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