KM² Solutions | We deliver value to our clients by providing reliable, effective, best-in-class Call Center and BPO Solutions.

Outsourcing

KM2 Solutions

KM2 Solutions' headquarters in New York, NY, United States

David Kreiss

Marc Mele

Marvin Bartholomew

Lori Soutar

Schelli Ward

Michael J Smith

Mike McDonald

Michelle Pittsenbarger

Dana Brandon Kreiss

The Customer Support and Client Services team at KM² Solutions is dedicated to ensuring outstanding client satisfaction through effective communication, problem resolution, and tailored support. They manage client relationships, oversee project execution, and analyze workforce metrics to optimize service delivery, all while providing timely assistance and support to both clients and internal teams.

Customer Support and Client Services

The Operations and Program Management team at KM² Solutions is responsible for optimizing call center and BPO operations to ensure efficiency and quality service delivery. They oversee program implementation, manage resources, and coordinate cross-functional efforts to meet client expectations and enhance overall performance. This team collaborates closely with various departments to develop strategies that drive operational excellence and customer satisfaction.

Operations and Program Management

The Leadership Team at KM² Solutions is responsible for setting strategic direction, ensuring operational excellence, fostering client relationships, and driving growth across all divisions. They oversee critical functions such as client services, technology, compliance, project management, IT operations, human resources, marketing, and sales to deliver top-tier Call Center and BPO Solutions to clients.

Leadership Team

The Human Resources and Recruitment team at KM² Solutions is dedicated to attracting, developing, and retaining top talent to support the company’s mission of delivering best-in-class BPO solutions. This team manages the entire recruitment process, from crafting engaging job postings to conducting interviews and onboarding new employees. Additionally, they foster a positive workplace culture and ensure compliance with HR policies, enhancing overall employee satisfaction and performance.

Human Resources and Recruitment

The Information Technology and Development team at KM2 Solutions is responsible for designing, implementing, and maintaining robust technology systems that support call center and BPO operations. This team ensures high-quality software delivery through development, testing, and reporting, while also safeguarding client data and optimizing IT processes to enhance overall service efficiency. Their collaborative efforts drive innovation and operational excellence in line with the company’s commitment to delivering exceptional value to clients.

Information Technology and Development

The Compliance and Regulatory team at KM2 Solutions ensures that all operations adhere to relevant laws, regulations, and industry standards. They develop and implement compliance policies, conduct audits, and provide training to staff to mitigate risks and maintain the integrity of the company's call center and BPO services. This team plays a critical role in safeguarding the organization’s reputation and ensuring client trust.

KM2 Solutions

Org chart

Teams

Customer Support and Client Services

Operations and Program Management

Leadership Team

Human Resources and Recruitment

Information Technology and Development

Compliance and Regulatory

Offices

KM2 Solutions

Org chart

Teams

Customer Support and Client Services

Operations and Program Management

Leadership Team

Human Resources and Recruitment

Information Technology and Development

Compliance and Regulatory

Offices

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