Ingrid M. serves as the Lead Product Designer at Kmart Australia Limited since January 2023, holding various leadership roles including Customer Research Practice Lead, CX Strategy & Research Lead, and UX Design Lead. Previously, Ingrid was a Senior User Experience Designer at Rome2rio from November 2019 to January 2023 and worked as an Experience Designer at JB Hi-Fi for one year. Additional experience includes roles such as Creative Lead at The Drinks Apothecary, UI/UX Designer at Village Roadshow, Senior Designer at Luxury Escapes, Web/CRO Designer at MECCA Brands, and Senior Web Designer/Developer at Jetstar Airways, where significant contributions included leading design teams and managing website redevelopments. Earlier in the career, Ingrid worked as a Web Graphic Designer and Developer at Jeanswest and freelanced as a Digital Designer and Web Developer for Coles. Ingrid holds a Bachelor of Computer Science from the University of Melbourne and a Master of Multimedia Computing from Monash University.
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