Soufiane Bouchouachi

Soufiane Bouchouachi is an experienced IT professional, currently serving as SIAM Service Catalogue Manager at KMD Poland since November 2021, focusing on customer needs analysis and IT service management architecture. In addition to this role, Soufiane Bouchouachi runs a personal project, the Sodaitek Knowledge Hub, dedicated to knowledge sharing in the IT sector. Prior experience includes roles at Fujitsu Poland from January 2017 to February 2021, where responsibilities ranged from Service Delivery Manager to ITIL Service Process Lead, overseeing service level agreements and IT process improvements. Early career positions include translation work at Eurl Bright Moon and customer service at Capita, complemented by a Bachelor of Arts degree in Translation and Interpretation from Université Mentouri de Constantine.