Jake Evangelista

Chief Technology Officer (cto) at KNAK AI

Jake Evangelista is a seasoned technology professional currently serving as Chief Technology Officer at KNAK AI Solutions since June 2024, after previously holding the role of VP of Engineering. As the Founder and Director of Software & Product Development at Tunapop since March 2017, Jake has also contributed as a Senior Software Engineer at FinGoal until March 2024. Jake's earlier experience includes serving as VP/Director of Software Engineering and Sr Software Engineer at New Media One Web Services from January 2018 to August 2021, as well as a Software Engineer at Wana Family Network for a brief period in 2021. Jake holds a Full Stack Web Development Certification from freeCodeCamp and is self-taught in various aspects of technology and software engineering.

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Loveland, United States

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KNAK AI

Welcome to KnakAI, where we're dismantling the outdated playbook of customer engagement. Forget automation for efficiency's sake; we're about redefining human contact in the digital age. Our mission? To prove that the future of customer service is about enhancing, not reducing, human interaction. Imagine a world where customer service anticipates needs, transforming every conversation into an opportunity for loyalty and advocacy. At KnakAI, we believe in AI Amplified Humanity. Our approach goes beyond deploying technology; it's about crafting experiences that predict and meet customer needs before they even arise. Our secret weapons? 🚀 Elevation Engineering: Our experts transform key CX moments into transformative experiences, setting new standards for engagement. 🧠 Bots with a Brain: We elevate chatbots from cost-cutters to your first line of customer understanding, powered by our skilled bot managers. 📊 Interaction Analytics: Harnessing emotional, behavioral, and predictive insights, we tailor every interaction to resonate deeply and personally. 🌟 Masterminds of Engagement: Strategically blending AI's might with human warmth, we ensure every interaction is not just efficient but unforgettable. Choosing KnakAI means betting on a future where customer service is proactive, predictive, and personal. It's about crafting service experiences so compelling that your brand becomes irreplaceable, even if competitors have a better product. Because with KnakAI, your service is your most potent advantage. Join the vanguard of customer engagement with KnakAI, where we're not just meeting the future—we're creating it. Are you ready to defy expectations and forge unforgettable customer journeys? Let's make history together. The future demands better. It's time to deliver.


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