Sonja Reinfelder

Sonja Reinfelder is an experienced professional currently serving as the Head of Communication Center - SERVICE DESK/EDV Helpdesk at KNAPP AG since June 2009, overseeing a team of 41 employees at the local site and 67 worldwide. In addition to this role, Sonja is a Group Manager of the Communication Center, managing a team of 18. Past experience includes working as a technical interpreter in customer support, translating for phone conferences, customer training, and meetings. Sonja has also held roles in technical translation at Pixmania Fotovista SAS, marketing assistance at Siemens Medical Solutions SAS, and event organization at Eurodisney SCA. Sonja's educational background includes multiple ITIL certifications, leadership training at KNAPP, and a degree as a state-certified translator and interpreter in technical fields from the University of Erlangen-Nuremberg.