Shay O.

Shay O. is a Unified Communication Voice Engineer at Knight Transportation since February 2021, responsible for administering Genesys Purecloud and Microsoft Teams, onboarding new hires, and managing resource accounts, calling queues, and call flows while ensuring efficient call routing. Previously, Shay O. worked as a Technical Support Specialist at Amazon from January 2020 to January 2021, focusing on client onboarding and training, addressing and resolving client issues, and liaising with internal teams for efficient problem resolution.