Scott McCoy

Director, Call Center Technology at KnitWell Group

Scott McCoy is an experienced technology leader specializing in call center solutions and software engineering. Currently serving as the Director of Call Center Technology at KnitWell Group since October 2024, Scott previously held the position of IT Application Manager at NiSource, overseeing call center and CRM applications. At Gap Inc., Scott was a Senior Manager in Software Engineering focused on CCaaS, while earlier roles included Call Center Solutions Consultant at Huntington National Bank and IT Business Consultant at Modis/Nationwide. Scott holds a Bachelor of Business Administration in Business Information Systems from Devry University, earned between January 1995 and January 2000.

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KnitWell Group

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As KnitWell Group, iconic brands Ann Taylor, Chico's, Lane Bryant, LOFT, Soma, Talbots, and White House Black Market together generate more approximately $6 billion in sales, making KnitWell one of the largest specialty apparel companies in the United States.


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10,000+

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