Paul Baldo

Paul Baldo has a diverse work experience spanning multiple industries. Paul currently holds the position of Senior Director, Customer Success at Knowable, where they utilize proprietary machine learning and human expertise to analyze contract data elements. Prior to this, they worked as a Product Manager at California Coast Credit Union.

Paul also has experience at ServiceSource, where they served as the Global Product Leader. In this role, they led global cross-functional teams, evaluated technology provider vendors, managed a team of Salesforce Certified Administrators, and implemented professional services tracking tools. Paul was responsible for market ideation, creating product roadmaps, and collaborating with various departments to build marketing and sales collateral. Additionally, they contributed to ServiceSource's Audit & Risk team and conducted pre-sales meetings as a sales engineer.

Before ServiceSource, Paul worked at Axiom as the Director of Global Technology Development and Implementation. Axiom is a leader in the technology-enabled legal, contracts, and compliance solutions industry. Paul also held the role of Senior Manager in the same company, where they worked on operational and technology capabilities concerning legal and business experience.

During their early career, Paul worked at ServiceSource as the Principal Consultant & Solution Architect in Global Professional Services. Paul also served as Team Lead at Hitatchi Data Services and as a Senior Sales Representative at Blue Coat. Prior to that, they worked as a Speech and Debate Instructor at James Logan High School.

Paul Baldo's educational background includes roles as a Teaching Assistant and Fellow at the University of California, Santa Cruz. Overall, Paul's work experience demonstrates their expertise in customer success, product management, global technology development and implementation, professional services, and education.

Paul Baldo has a Bachelor of Arts Degree with a double major in Business Administration Economics & Politics from the University of California, Santa Cruz. Paul also obtained a minor in Legal Studies from the same university. Additionally, they hold several certifications, including the AWS Certified Solutions Architect - Associate (SAA-C01) in various areas such as Cloud Services Overview, Storage Design, and Application Deployment. Paul has also completed certifications in DevOps Foundations, Learning ServiceNow, and Putting ITIL into Practice: Problem Management Techniques, among others. In 2016, Paul Baldo became a Salesforce Certified Administrator.