Alicia Johnson is an experienced professional with a diverse background in customer service and management. Currently serving as a Renewal Specialist in both Mid Market and SMB segments at KnowBe4 since February 2021, Alicia has also held multiple roles, including Pricing Specialist and Customer Success Manager. In addition to the corporate experience, Alicia co-founded Empowerment of Hope in April 2016, developing initiatives for women's professional attire driven by personal experiences. Prior experience includes various managerial and customer service positions at Wells Fargo from March 2007 to February 2021, as well as roles as a Firefighter at Pasco County Fire Rescue, First Responder at Med Fleet, Front End Supervisor at Home Depot, and Customer Service Manager at Walmart.
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