Amanda Gold is an experienced Customer Success Manager currently employed at KnowBe4, where promotion to the SMB segment followed time spent as a Tech Touch Manager, focusing on onboarding, renewals, and customer growth for security awareness training platforms. Prior experience includes managing 500-600 accounts weekly as a Customer Sales Specialist at Coca-Cola Bottling Company UNITED, Inc., and roles in the food service industry, including serving and training positions at Jim 'N Nick's Community Bar-B-Q and Texas Roadhouse. Amanda’s earlier career involved public relations and writing, with contributions to WVUA-FM and The Crimson White newspaper, showcasing skills in communications and relationship management. Amanda holds a Bachelor of Arts in Political Science with a focus on Public Relations from The University of Alabama.
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