Dawson Pickford is an experienced IT professional currently serving as an Advanced Support Technician at KnowBe4 since May 2023, following a role as a Core Support Technician. Prior to this, Dawson worked as a Service Desk Technician at CIO Technology Solutions from August 2022 to May 2023, where responsibilities included troubleshooting hardware and software issues primarily for Windows systems, performing on-site support, conducting preventive maintenance on client servers, and managing users through various administrative tools. Dawson holds a Bachelor of Science in Information Technology with a minor in Communication from Coastal Carolina University, earned in May 2022.
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