Tsholofelo Mashego is an experienced professional in customer success management with a strong background in enterprise and commercial environments. Currently serving as an Enterprise Customer Success Manager at KnowBe4 since June 2025, Tsholofelo previously held several roles at Mimecast from January 2021 to May 2025, including Commercial Customer Success Manager and Global SMB Customer Success Manager, as well as a position in the Global Service Desk. Prior experience includes working as a Customer Sales Experience Agent at Supersonic and a Sales Agent at Bayport Financial Services, focusing on client sourcing for financial assistance. Tsholofelo began the career as a Production Assistant at New Vision Media and Student Village in late 2011. Educational qualifications include a degree from the University of Johannesburg and a Digital Marketing Certificate from The Open University.
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