Carolina Rocha

Carolina Rocha is a seasoned professional with extensive experience in client services and customer support management. Currently serving as a Senior Manager in Client Services at Kobie Marketing since October 2021, Carolina previously held the role of Customer Support Manager at Metrohm USA, where management of a $1 million department budget and championing process improvements that enhanced team efficiency by 60% were key responsibilities. Prior experience at FIS includes leadership as a Client Relations Manager overseeing a team of 10 account managers, managing credit card portfolios, and fostering client relationships through exceptional service. Carolina's educational background includes a Master of Arts in Industrial and Organizational Psychology from Argosy University and a Bachelor of Arts in Psychology from Saint Leo University.