Carissa Spencer

Carissa Spencer is a seasoned professional with extensive experience in digital engagement and process optimization, currently serving as a Digital Engagement Project Manager at Koch Industries since April 2012. Key accomplishments include the successful implementation of Adobe Workfront and the development of survey tools using Remesh to enhance platform capabilities. Prior roles at Koch include Process Automation Analyst, Digital Workforce Trainer & Scrum Master, Technical Support Supervisor, and Senior Customer Support Specialist, each contributing to process improvements and team empowerment. Earlier experience at T-Mobile involved designing training programs and enhancing customer service experiences. Carissa holds degrees from Kansas State University and Wichita State University.