Fareeha Shaheen is a seasoned Business Analyst currently leading the discovery and analysis of business requirements for scalable SaaS and B2B software products at KoderLabs. Previously, Fareeha served as a Senior Business Analyst at ibex, enhancing customer support for SaaS applications, and began a career at Ankasky with data research and entry roles that informed software development. Fareeha also functioned as a Product Manager at Get Licensed, overseeing the product lifecycle of a hybrid SaaS platform and prioritizing features based on user feedback. Additional experience includes providing technical support and driving customer engagement as a Customer Care Consultant and Product Success Manager, ensuring user satisfaction and retention.
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