Mark Moosaie

Mark Moosaie is an experienced IT professional with a strong background in service delivery and support management. Currently serving as Manager of IT Service Delivery at Kohl & Frisch Limited since August 2017, Mark leads a team of seven, overseeing IT services for over 1,000 employees across eight distribution centers. Prior to this, Mark held managerial roles at BDO Canada, managing the IT Service Desk operations for 4,000+ customers, and at BlackBerry, focusing on IT performance measurement and process improvement. Additional experience includes database management at Sun Life Financial, where Mark managed complex database infrastructures, and earlier roles in help desk support at Clarica, demonstrating a comprehensive understanding of IT service and support functions. Mark holds a degree in Computer Networking & Technical Support from Seneca Polytechnic.