Monika Aufdermauer

Monika Aufdermauer has a diverse work experience in customer experience and leadership roles. Monika is currently working at KOHO as the VP of User Success since April 2022. Previously, they held the position of Member at Chief, a private network aimed at empowering women in leadership positions, starting from December 2022.

In 2020, Monika served as the Head of Customer Experience at ThirdLove, where they contributed to scaling the Customer Experience team and implementing AI solutions to reduce costs without compromising customer satisfaction.

Monika also worked as an Advisor for CX at Recess from April 2022 to December 2022.

Prior to that, Monika held the role of VP of Member Experience at Tempo from June 2021 to March 2022. Monika played a key role in onboarding and empowering a global Customer Experience team to enhance member-centric focus and exceed industry standards.

Before joining Tempo, Monika served as the Head of Customer Experience at ASSA ABLOY Group from January 2017 to June 2021. Monika successfully scaled the outsource Customer Support unit and achieved significant savings in labor costs while maintaining productivity.

Monika has also been part of the executive staff at August Home, Inc. from October 2013 to June 2021, initially as the Director of Customer Experience and later as the Senior Director of Customer Experience.

Earlier in their career, Monika had roles at SalesFloor.it as an Advisor from July 2014 to July 2016 and at SupportSpace as the Senior Manager of Expert Community and Operations from May 2010 to October 2013, where they led a team and managed a significant budget while growing an independent IT support community.

Monika Aufdermauer attended the University of Phoenix from 2007 to 2015, where they completed Bachelor's level coursework in Business Management. No information is provided regarding the completion of a degree or any other educational experiences.