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Vi An L.

Team Lead, Product Experts at KOHO

Vi An L.'s work experience begins in 2016 as a Program Teaching Assistant at Concordia University. They then worked as a Customer Service Representative at Cords Canada Ltd. from May to November 2016. In November 2016, they joined Assurant as a Quality Specialist and remained in that role until October 2018. From October 2018 to June 2019, Vi An L. worked as a Customer Success Hero at Coinberry. They then joined TOOLBX as a Customer Success Associate in July 2019 and later became a Customer Success Manager from January to April 2020. Starting in May 2020, Vi An L. began their journey at KOHO, working as a User Success Agent until January 2021. They then transitioned to the role of Senior User Success Agent until November 2021. From November 2021 to November 2022, Vi An L. served as both an Implementation Lead and User Success Product Expert. Currently, they hold the position of Senior User Success Product Expert at KOHO, starting from November 2022.

Vi An L. has obtained a Bachelor's degree in Human Relations from Concordia University. In addition to their degree, they have obtained several certifications in project management and mental health training. They completed the "Capstone: Applying Project Management in the Real World" course from Coursera in May 2023. They also completed the "Google Project Management: Specialization" course, the "Agile Project Management" course, the "Project Execution: Running the Project" course, and the "Project Planning: Putting It All Together" course, all from Coursera, in 2023. Furthermore, they obtained the "Mental Health Training for Employees" certification from Inkblot Technologies Inc. in December 2022. Lastly, they completed the "Project Initiation: Starting a Successful Project" course and the "Foundations of Project Management" course from Coursera in December 2022 and November 2022, respectively.

Location

Vancouver, Canada

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KOHO

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KOHO Financial Inc. is a Canadian fintech company based in Toronto.


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Headquarters

Vancouver, Canada

Employees

201-500

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