Tom Cook

Tom Cook is a results-driven senior technology leader currently serving as a Senior IT Manager for Service Management at Komatsu since 2024. Previously, Tom worked as an Assistant Director of Product & Engineering at Northwestern Mutual, where they led a team of 18 and drove significant digital transformation initiatives, including a successful migration to ServiceNow that resulted in a 74% decrease in major incidents. Tom has extensive experience in process optimization, team building, and mentoring, with a strong focus on improving organizational efficiency and service delivery. Additionally, they have contributed to the IT field through freelance advisory roles and various leadership positions throughout their career. Tom is pursuing further education at the Milwaukee School of Engineering.