Kommunicate
Deepak Kandpal is currently employed as an SDET and QA Analyst at Kommunicate since August 2023. Prior to this, Deepak completed a Software Engineering Trainee program at QSpiders - Software Testing Training Institute from June 2023 to September 2023. Deepak holds a Bachelor of Technology (BTech) degree in Computer Science from Govind Ballabh Pant Engineering College, where studies took place from 2019 to 2023. Earlier education was acquired at Jawahar Navodaya Vidyalaya (JNV) from November 2011 to March 2018.
Kommunicate
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomesextremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. Although, chatbots are not fail-proof and can only be as smart as you can make them. They are bound to have limitations. The best bet is a human + chatbot hybrid model, where chatbots can answer the basic queries and leave the complex ones for humans.Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, create and integrate chatbot, website chat, support agents, team conversations, customer delight aspects all at the same place.