Kommunicate
Ganel Kumar is a customer success professional currently serving as a Customer Success Manager at Kommunicate since November 2023. Previously, Ganel held the role of Sr Customer Success Specialist at SciSpace from February 2022 to September 2023, focusing on onboarding, training, upselling, and lead scoring while supporting B2B universities and research institutions. Prior experience includes serving as a Customer Success Specialist at Freshworks, managing a portfolio of 150 accounts to enhance customer engagement and retention, and as a Product Specialist at PhonePe, responsible for customer inquiries on social media. Ganel began a career in customer support as a Seller Onboarding Specialist at Amazon, aiding new sellers in launching products on the marketplace. Ganel holds a Bachelor of Engineering in Information Technology from the Karavali Group of Colleges, Mangaluru.
This person is not in any teams
Kommunicate
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomesextremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. Although, chatbots are not fail-proof and can only be as smart as you can make them. They are bound to have limitations. The best bet is a human + chatbot hybrid model, where chatbots can answer the basic queries and leave the complex ones for humans.Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, create and integrate chatbot, website chat, support agents, team conversations, customer delight aspects all at the same place.