Kommunicate
Mayank Priy has extensive work experience in various roles.
From September 2022 to the present, Mayank has been working as a Technical Support Engineer at Kommunicate, a SaaS company specializing in AI-based chatbot services. In this role, Mayank is responsible for providing technical assistance to customers, resolving issues related to chatbot integration, customization, and troubleshooting. Mayank's expertise includes artificial intelligence, natural language processing, machine learning, and chatbot development and deployment best practices.
From October 2018 to the present, Mayank worked as a Web User Interface Developer, focusing on designing and developing user-friendly web interfaces. Mayank collaborated with other developers and designers to gather requirements, create wireframes, and develop responsive and visually appealing web interfaces. Mayank's skills include HTML, CSS, JavaScript, and knowledge of user experience (UX) and user interface (UI) design principles.
From September 2020 to February 2022, Mayank worked as a Fraud Analyst at iEnergizer.
From January 2020 to August 2020, Mayank served as a Subject Matter Expert at Tech Mahindra.
Mayank Priy completed their Bachelor's in Computer Application (BCA) from L.N. Mishra College of Business Management in Muzaffarpur from 2015 to 2018. Earlier, from 2002 to 2010, they attended Kendriya Vidyalaya. Additionally, Mayank obtained two certifications, "Data Science with Machine Learning using Python" from KVCH in November 2019 and "Introduction to Programming Using Python" from Ducat India in July 2019.
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Kommunicate
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomesextremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. Although, chatbots are not fail-proof and can only be as smart as you can make them. They are bound to have limitations. The best bet is a human + chatbot hybrid model, where chatbots can answer the basic queries and leave the complex ones for humans.Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. With Kommunicate, you can manage customer conversations, create and integrate chatbot, website chat, support agents, team conversations, customer delight aspects all at the same place.