Monica Velarde is a seasoned professional with over 15 years of experience in loan servicing, encompassing collections, quality control, and payoff departments, alongside 8 years in credit review as a data administrator. Currently serving as a Customer Service Representative at Flagstar Bank since October 2023, Monica has also held roles at Kondaur Capital Corporation as a Foreclosure Assistant since January 2012 and at CIVIC Financial Services as a Customer Service Representative from August 2022 to November 2023. Previous experience includes working as an Office Administrator at EZLube LLC from March 2011 to April 2012 and a Senior Data Administrator at US Bank, formerly Downey Savings, from 1986 to 2009. Monica earned an Associate of Arts degree in General Studies from Orange Coast College between 1986 and 1990.
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