Niklas V. is a Senior Manager at KONE, specializing in Call Center Operations and Excellence. With a strong background in customer experience and support, Niklas has held various leadership roles, including Global Customer Support Transformation Hypercare Leader at IKEA and Deputy Country Customer Support Center Manager at Ikea Oy. They are committed to fostering a customer-centric mindset and value-based leadership, emphasizing collaboration and empowerment within their teams. Niklas holds an Executive MBA from Hanken & SSE Executive Education and multiple degrees in music, including a Master of Music from Sibelius Academy.
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