Pia Vaquer is an accomplished international business consultant and research project director specializing in customer experience, insight, and service design with a focus on circular economy models. With over a decade of experience at Ducker Worldwide, where they held leadership roles as Associate Principal, Pia was responsible for market research and strategy management across diverse sectors. Currently, as a Senior Specialist in Customer Insight at KONE, Pia manages global customer survey initiatives to inform strategic planning. Their educational background includes a Master of Arts in French Language and Literature and various certifications in service design and sustainable leadership.