Da'Mone W.

Da'Mone W. has a diverse work experience spanning over 16 years. Da'Mone started their career at US Airways, where they worked as an IT Help Desk Specialist, providing technical and administrative assistance to customers for various software. Da'Mone then advanced to the role of Lead Scanner Support, managing wireless devices and troubleshooting issues. Da'Mone eventually became the IT Help Desk Manager, leading a team of 20+ staff and overseeing daily operations.

After US Airways, Da'Mone joined Nike as an "Athlete," delivering a premium consumer experience by assisting customers with product selection and driving sales. Da'Mone also trained entry-level associates and supported managers in their training efforts.

Da'Mone then moved to Orion Health, where they held multiple roles. As a Team Lead-CSS Tier II, they implemented Tier 2 Support for new clients and provided ongoing project management and operational support for existing clients. Da'Mone later became a Service Delivery Manager, responsible for managing relationships with clients and ensuring the success of the deployed solution.

At Axway, Da'Mone worked as a Senior Customer Success Manager. Da'Mone aligned with business and technical influencers at customer accounts to ensure satisfaction with Axway solutions and services. Da'Mone also served as a Sr. Critical Account Manager, acting as the primary point of contact for customers and developing effective working relationships between different team members.

Currently, Da'Mone is working at Kong Inc. as a Sr. Customer Success Manager. Da'Mone coordinates with various levels to enhance programs and services for clients and ensures compliance on deliverables.

Throughout their career, Da'Mone has demonstrated strong communication and problem-solving skills, as well as the ability to build and maintain relationships with clients.

Da'Mone W. attended DeVry University from 2002 to 2006, where they obtained a Bachelor of Science (B.S.) degree in Computer and Information Sciences. In 2002, they also completed the Landmark Forum program at Landmark, which focused on practical methodology for producing breakthroughs, personally and professionally. Additionally, they have obtained several certifications, including I.T.I.L. Service Design from Purple Griffon in May 2017, I.T.I.L. Foundation v.3 from Purple Griffon in April 2016, and Team Leader Essentials: Steps to Successful Management from Orion Health in November 2015.