Adaobi Ebosie (ACIPM MNIM)

Adaobi Ebosie (ACIPM) (MNIM) has a diverse range of work experience spanning across various industries and roles. Adaobi started their career at the National Agency for Food and Drug Administration and Control as an Administrative Office Assistant. Adaobi then worked as a Business Development Executive at Export Equipment Guarantee Services Limited, where they identified business opportunities and wrote business proposals. Adaobi later joined Airtel Nigeria as a Customer Service Representative, where they handled customer calls and marketed the company's products and services.

Following that, Adaobi worked as a Senior Customer Service Representative at Globacom, where they marketed the company's products and services and addressed customer complaints. Adaobi then joined Yudala Limited (Zinox Group) as a Call Center Team Lead, responsible for developing efficient processes for tele-sales and brand marketing. At Yudala, they also served as a Call Center Manager, setting budgets and conducting performance appraisals for agents.

Adaobi's next role was as a Human Resource Generalist and Contact Center Manager at Konga Online Shopping Ltd. Adaobi conducted recruitment, training, and performance reviews for contact center employees. Adaobi also managed the contact center's productivity and quality assurance programs, ensuring customer service standards were maintained. Additionally, they worked as a Sales Manager for business-to-corporate sales at Konga, focusing on new partner acquisition and revenue growth.

Adaobi's most recent position at Konga was as the Head of Corporate Sales and Partnership, where they managed and coordinated activities for the corporate marketing team across three regions of Nigeria. Adaobi was responsible for growing the partnership and clientele base, as well as maintaining a sales portfolio.

Throughout their career, Adaobi has consistently demonstrated strong leadership skills, a focus on customer service excellence, and the ability to drive sales growth and strategic partnerships.

Adaobi Ebosie completed the Building and Leading the 21st Century Team programme at Lagos Business School, Pan-Atlantic University in 2023. Prior to that, they earned a Bachelor's Degree in Psychology from the University of Nigeria, Nsukka, which they completed from 2004 to 2008. The education history does not provide information about any other degrees or fields of study at the University of Nigeria, Nsukka.