Konnect Insights is a unified customer experience management platform for your brand. It is an omni-channel product that combines Social Listening, Online Reputation, Social CRM, Social Analytics, Publishing, Survey, BI Tools, Crisis Management - that unifies customer care and marketing across all customer touch-points (social media, web, physical stores, chatbots, SMS, news, call center, messaging), for your brand

Konnect Insights is a comprehensive platform that unifies data science, marketing, analytics, and customer experience to ensure a true imagery and projection of the brand. Being in the market for about half a decade, it is a trusted and go-to solution for over 500 leading brands from industries such as aviation, banking, financial services, food & beverage, fintech, IT, real estate, travel & tourism, FMCG, retail, e-commerce, media, marketing, etc. across APAC, LATAM, the Middle East, and North America. 

Built on principles of Big Data, AI, ML and NLP, with years of expertise and best practices, it caters to every industry yet allows the brand the flexibility to tune it to its own requirements, and to ensure their marketing and customer service efforts are top notch while also being able to leverage the power of big data. 
https://www.youtube.com/konnectinsights 

Banking

Food & Beverage

Konnect Insights

Konnect Insights' headquarters in Mumbai, India

Sameer Narkar

Mohit Garg

Deepak Singh

Paul Nam

Salonee Bhatia

The Development Team at Konnect Insights is responsible for designing, building, and maintaining the platform's various features and functionalities. Leveraging advanced technologies like Big Data, AI, ML, and NLP, they ensure the seamless integration of social listening, online reputation management, social CRM, analytics, and other customer experience tools. Their work enables brands to tailor the platform to their unique needs and ensures robust performance, scalability, and top-notch user experience.

Development Team

The Sales and Business Development team at Konnect Insights is responsible for driving revenue growth and expanding the company's market presence globally. This includes identifying new business opportunities, forming strategic partnerships, nurturing client relationships, and closing high-value deals. The team leverages their deep understanding of the omni-channel customer experience management platform to provide tailored solutions that meet client needs and foster long-term engagements across various industries and regions.

Sales and Business Development

The Customer Success team at Konnect Insights focuses on ensuring clients effectively utilize the platform to achieve their business goals. This involves onboarding and training clients, providing ongoing support, and offering strategic advice to maximize the value derived from the suite of tools Konnect Insights offers. The team works proactively to refine customer experience and satisfaction, helping brands across various industries leverage data science, AI, and analytics for superior customer and marketing outcomes.

Customer Success

The Leadership Team at Konnect Insights spearheads the company's strategic direction and growth initiatives. This team formulates and executes high-level business and marketing strategies, drives global business development, and fosters strategic partnerships to enhance the platform's offerings. They also ensure alignment across various departments to maintain the platform’s reputation as a leading customer experience management solution.

Konnect Insights

Org chart

Teams

Development Team

Sales and Business Development

Customer Success

Leadership Team

Offices

Konnect Insights

Org chart

Teams

Development Team

Sales and Business Development

Customer Success

Leadership Team

Offices

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