Sem Kurtulus

Sem Kurtulus is a seasoned professional with extensive experience in technical engagement and project management within the technology sector. Currently serving as a Senior Engagement Manager (Technical) at Kore.ai since January 2023, Sem specializes in Conversational AI, enhancing customer, agent, and employee experiences across voice and digital channels. Prior roles include Senior Engagement Manager (Technical) at Eventus Solutions Group, focusing on optimizing customer experience for enterprise-level clients, and Director of Professional Services & Delivery at ASA Solutions, where Sem led onshore and offshore teams in contact center technologies. Sem's career at Cisco spanned 18 years, encompassing roles as Senior Technical Project/Program Manager and Senior Software Engineer, involved in high-profile contact center implementations and product development for teleconferencing solutions. Sem holds a Bachelor of Science in Computer Engineering from the University of South Carolina (1995-2000).