Gazala Praveen

Gazala Praveen has over a decade of experience in customer service and team management across various sectors. Currently serving as a Senior Team Manager at Kotak Life since August 2017, Gazala previously held the position of Customer Service Team Lead at Convergys, where responsibilities included managing teams for UK Telecom and T-Mobile processes. Gazala's career began at Air India SATS, progressing from Customer Service Agent to Senior Agent, focusing on tracing missing baggage and customer service operations. Background includes roles in administration within the baggage sections at Air India and Emirates, emphasizing skills in customer engagement and operational efficiency. Educational qualifications include a Masters in English from Moti Lal Nehru College, University of Delhi.