Nandesh Soni currently serves as the Assistant to the Vice President of Operations at Kotak Life, focusing on customer service expertise and revenue generation since December 2023. Prior experience includes a significant tenure at Sitel Group, holding positions such as Ops Manager and Operations Manager from October 2017 to March 2024, in addition to roles at Intelenet Global Services and SERCO Global Services, where Nandesh advanced to Operations Manager and Assistant Manager positions. Nandesh began the career as a Quality Analyst and Team Leader at Sitel and Intelenet Global Services. Educational background includes a Bachelor's degree in Business/Commerce from MATS University and Chatrapati Sahuji Maharaj Kanpur University.