Michelle Duong

Michelle Duong is an experienced healthcare professional currently serving as a Utilization Review Technician at KPC Health, where responsibilities include monitoring and analyzing Medi-Cal Treatment Authorizations, significantly improving approval rates, and developing new processes within the Utilization Management department. Previously, Michelle held roles as a Revenue Cycle Management Coordinator and a Case Management Administrative Assistant, focusing on revenue cycle improvements and workflow development for hospital operations. Prior experience includes an internship at UCI Health, supporting patient experience initiatives. Michelle is pursuing a Master of Health Administration at USC Sol Price School of Public Policy, having earned a Bachelor of Science in Health Care Administration from California State University, Long Beach.