Jance Ho is an experienced Customer Success Manager currently at Kpler since July 2021, where responsibilities include delivering product training, facilitating client engagement, and collaborating with the Sales Team to strengthen client relationships. Previous roles include Customer Service Executive at ICIS, focusing on customized training and client retention, and Service Delivery Manager at TSA Solutions, where Jance provided business support and managed stakeholder engagement. Additional experience spans roles in customer experience and service within the hospitality sector, alongside a Bachelor's degree in Marketing from Upper Iowa University and an Advanced Diploma in Hospitality Administration from The University of Hong Kong.
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