Hans Steffens is an experienced Service Manager II Senior at KPN Corporate Market, responsible for managing extensive business service delivery for top clients and serving as an intermediary between customers and strategic suppliers. Previously, Hans held various managerial roles at Holland Casino for over two decades, including Manager Services & Suppliers, where responsibilities included service level and contract management, as well as overseeing a team of service managers. Hans's earlier positions included Service Manager and Manager Infrastructure, focusing on ICT service quality and team leadership. Hans holds a Bachelor's degree in Business Administration from IBO Business School and several ITIL certifications, demonstrating a strong foundation in service management and IT practices.
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