Mischa De Korte is an accomplished Service Designer at KPN since August 2015, specializing in customer experience and UX research and design for KPN's fiber, mobile, and TV services. Mischa has held various roles at KPN, including Customer Experience Manager and Digital Media Manager, focusing on CX/UX strategy, corporate social intranet development, and performance-based learning platforms. Previous experience at KPN Mobile involved managing brand awareness and sales training across multiple channels, as well as quality management and usability testing for various projects. Mischa's educational background includes a Bachelor's Degree in Communication and Media Design and a Postgraduate Degree in Customer Experience Management, complemented by practical training in firefighting and CPR.
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