Petra Poolen

Petra Poolen is a Service Management Consultant with over a decade of experience at KPN, where responsibilities have included process analysis and design, implementation progress reporting, KPI reporting, and advising on operational control issues. Prior roles include being a Proces/ketenmanager, focusing on process analysis and improvement implementation, and an Account Support Consultant responsible for coordinating changes and service communication. Petra also gained experience as an Incident Coordinator at Getronics, where oversight of servicedesk operations and incident progress monitoring were key duties. A diverse background at KPN includes the role of Werkvoorbereider, serving as the primary point of contact for clients regarding managed services. Education includes a Lean Six Sigma Green Belt and various other certifications and training from recognized institutions.