KRA Corporation
Karen Brown is an experienced professional in program operations and management, currently serving as the Manager of Program Operations at the Human Resource Agency of New Britain since November 2015. With a substantial background at KRA Corporation since July 2009, Karen has held the position of Operations Manager, overseeing daily operations of the North Connecticut WIA and TANF programs and supervising managers across four offices. Additionally, Karen has served as Deputy Director at KRA Corporation, contributing to its reputation as a national leader in workforce development services. Previous roles include Director at Catholic Charities from October 2006 to June 2009 and Director at Family Services of Greater Waterbury from 1997 to 2006. Karen holds a Bachelor of Science degree in Human Development and Family Relations from the University of Connecticut, earned between 1996 and 1999.
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KRA Corporation
KRA Corporation is committed to the highest level of customer-service standards. Operating nationally, we support county and regional Workforce Boards and local Departments of Human and Social Services to provide comprehensive workforce development programs that produce results-oriented employer-jobseeker connections. As a national leader in workforce development, our outcomes-driven models leverage resources and relationships across many inter- and intra-business platforms–industry and labor; economic development; education and occupational-skills development–to create innovative program solutions that boost regional economies. KRA infuses continuous quality improvement (CQI) principles into everything we undertake, using data to monitor outcomes in real time, and making adjustments that result in improved performance and successful collaborations. At every organizational level, the KRA Promise is honored by every team member–corporate and program–for providing exceptional customer service We invest in our teams to produce trusted operational results for all our valued external and internal customers–clients, businesses, job seekers, and employees. Our Vision To engage businesses, develop workers, and nurture stronger communities. Our Mission To provide businesses with a trained and reliable workforce by preparing jobseekers for today’s competitive workplace and global economy. Our Core Values Knowledge…our foundation for creating Innovative Solutions Responsibility… our promise to continuously offer Exceptional Services Achievement… our proven performance for delivering Trusted Results