Vikas Rai

Vikas Rai is a Senior Manager at Kredmint since March 2023, leading operational and sales strategies in supply chain finance, while overseeing internal audits and risk management to enhance business efficiency and compliance. Previously, Vikas served as Ecommerce Manager at Protrition, managing e-commerce operations and achieving a 25% increase in customer acquisition through targeted marketing initiatives. Experience at Paytm Insurance as Jr Manager involved ensuring compliance in insurance operations and enhancing customer retention by 15%. A notable tenure at Paytm included roles as Jr Manager and Team Lead, where Vikas optimized customer service and operations for digital payment solutions, improving efficiency by 25%. Earlier, Vikas supervised customer service teams at Cyfuture India Pvt Ltd, improving response quality by 30%. Educational qualifications include a Master of Computer Applications and a Bachelor's degree in Computer and Information Sciences from Indira Gandhi National Open University.