Jamie Spencer

Jamie Spencer currently serves as the Service Management Team Leader at Kroll, where responsibilities include escalation management, major incident management, problem management, change management, and risk management, in addition to training team members and process development. Prior roles include Service Operations Team Leader at Kroll and Incident Analyst at Redscan. Earlier experience as a Service Desk Analyst at Node4 Ltd involved incident management and improving knowledge articles, alongside training colleagues. Jamie began a career at Boots UK as an Operations Assistant and holds a Bachelor of Science degree in Computer Security from De Montfort University, obtained between 2015 and 2018.