Wanda Ramirez

Wanda Ramirez has a diverse work experience in customer service and administrative roles. Wanda most recently worked as a Jr. IT Recruiter at The Ksquare Group starting in February 2022. Prior to that, they were a Quality Associate at Boost Bpo from March 2021 to February 2022. In this role, Wanda managed the flow of business intelligence information, prepared documents, and provided support to meet project deadlines. Before that, they worked as a Customer Service Agent at Teleperformance from October 2020 to February 2021, where they provided exceptional customer service, verified account information, and maintained excellent call stats. Wanda also has experience as a Customer Service Agent at Continuum Global Solutions from May 2019 to October 2020, where they managed customer calls, offered assistance in English and Spanish, and fulfilled customer needs.

Wanda Ramirez has a Bachelor of Business Administration - BBA degree from the Universidad Autónoma de Santo Domingo, which they obtained from 2014 to 2021. In 2022, they completed a diploma in Industrial Psychology at the Instituto Profeta Baruc. Additionally, in 2021, they completed three diplomas at the Centro de Asesoría Financiera Marselle in the fields of Recruitment and Selection, Payroll Preparation, and Competency-Based Performance Evaluation. Wanda also has certifications from LinkedIn, including Aprende LinkedIn Recruiter, Diversity Recruiting, Fundamentos de recursos humanos: Búsqueda de talentos, Recursos humanos: Contratación IT, and Technical Recruiting, all obtained in 2022. In terms of secondary education, Wanda attended Colegio Santiago Apóstol in 2017 for an English immersion program and Instituto Ensi in 2015 for courses in Executive Secretarial and Commercial Cashiering. Wanda also completed workshops on Customer Service and Basic Accounting at Escuela laboral profesor Juan Bosch in 2014.