Chinwendu Francis

Chinwendu Francis is an experienced customer support professional with a strong background in managing teams and resolving customer inquiries. Currently serving as Deputy Supervisor at Kuda since October 2021, Chinwendu has held various roles including Senior Customer Support Specialist and Customer Support Specialist, effectively utilizing platforms like Freshdesk, Jira, and Intercom to address customer complaints and inquiries. Prior experience includes leading a 20-member debt collection team at HALO CREDIT LIMITED to enhance recovery operations and analyzing data for reporting purposes. Additionally, Chinwendu has managed customer service teams at OPay and Tunde and Bethel Enterprise, focusing on service delivery and administrative support. Chinwendu holds a Bachelor of Science degree in Sociology and Anthropology from Niger Delta University.